FAQs

Clean-Kitchen ZenFreshCleaning

How do I login to my account?

https://zenfresh.launch27.com/login

Sign up, update & manage your current bookings, contact details, credit card & purchase gift cards.

 

SERVICE AREA?

  • LOS ANGELES
  • ORANGE COUNTY

Includes: Long Beach, South Bay & more.

What’s included in a Standard Cleaning?

Home Cleaning Services

Deep Cleaning?

Suggested if your home has not been professionally serviced in a month.  It contains all standard items but with even greater attention to detail as buildup may have accumulated.

 

Move In/ Move Out Cleaning?

Above + :

  • INSIDE & OUTSIDE CABINETS
  • INSIDE FRIDGE
  • WALLS WIPED + BASEBOARDS
  • OVEN CLEANED (INSIDE + OUT)
  • BLINDS (1-2 sets)

PLEASE ALLOW 3 HOURS MIN FOR ANY SPACE SIZE DUE TO DETAILING REQUIRED.

 

LICENSE, BONDING & INSURANCE?

Yes.  Available to forward upon request.  Bond : Liberty Mutual Surety , Insurance: Hiscox Inc. LICENSE # BL16-001013

PAYMENT & SECURITY?

Debit, Credit or Paypal available.  Payment due prior to service.

  1. Our Booking page is protected by extended validation ssl.
  2. Our booking form has it’s own layer of 256 bit security.
  3. Credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very, very seriously.
What is your satisfaction guarantee policy?

A walk-through is performed after your service for you to ensure all expectations are met.  We will sort out any issues on a per client bases should they arise.

  • CLIENTS WHO ARE NOT AT HOME FOR SERVICE WILL BE SUBJECT TO PAY FULL SERVICE FEE AMOUNT PLACED ON HOLD THE DAY PRIOR TO SERVICE.

PETS INFORMATION:

Our team works well with pets, but please note:

 * Client will be charged additional fees for attention to home because of excessive hair.  This box must be ticked at time of booking.

* Our cleaners DO NOT handle pet fecal matter as safety precaution. 

COMMERCIAL OR AIRBNB CLEANINGS?

For both we can work out a flat rate.  Please contact us via 877.333.8572 or email hello@zenfreshcleaning.com

 

 SERVICES DESCRIPTIONS

SERVICES    DETAILS
General + Tidy
  • Perfect for spaces cleaned in the last month. Refresh the space
Deep / Spring
  •  Space not cleaned in a month or more.  Ideal if you want detailing & to have us focus on any specifics.
After Party
  •  Post party cleanup.
Move In / Move Out
  • Making a space ready to become occupied or return in optimum condition.

 * 2 hour minimum       * 3 hr min. suggested for 2+ bathrooms

 ZenFresh Cleaning Tips Welcome * TIPS WELCOME FOR CLEANERS *

WEEKLY, BI-WEEKLY & MONTHLY Cleanings!